Bio: We are a team of doctors, nurses, health care administrators, leadership experts, writers, legal experts and more from Mercy. We have a passion for learning and for sharing lessons learned. Following the guidance of the Joint Commission International Essentials of Health Care Quality and Patient Safety, our teams was invited to visit four hospitals in Kigali, Rwanda to survey various operations including: Leadership processes / accountability Competent and capable workforce Safe environment for staff and patients Improvement of quality and safety Clinical care of patients After a three-day on-site survey, each team will present findings and recommendations to respective hospital leadership.

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